Juan Luevano from Kelly explains how BPO helps reverse logistics companies keep control, lower turnover, and grow—plus insights on AI, training, and workforce planning.
In this episode of The Workforce Advantage, host Tim Dupree sits down with Juan Luevano, Vice President of BPO Solution Design and Process Excellence at Kelly, to break down how business process outsourcing (BPO) is redefining workforce management in reverse logistics.
Juan sheds light on the misconceptions around outsourcing, explaining how a fully managed BPO model can enhance control, reduce turnover, and improve efficiency—not take it away. He also shares insights into how companies can use BPO to stabilize operations, retain intellectual capital, and scale confidently.
With over 20 years of experience, Juan walks through a real-world success story of how Kelly turned around an underperforming operation in just 90 days, making it the highest-performing site. Plus, we discuss emerging trends like AI-driven workforce analytics and on-demand training tools, which are shaping the future of workforce management.
If you're in reverse logistics or any industry looking to optimize operations, this is a must-listen!
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